Returns & Exchanges
At Runamok, we want you to be completely satisfied with your maple syrup and pantry staples. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our quality standards.
Inspect Your Order
Please examine your package immediately upon arrival to ensure all items are present and in perfect condition.
Contact Support
If your order is damaged or incorrect, email our customer service team within 14 days of delivery with your order number and photos of the issue.
Review Process
Our quality assurance team will review your claim within 2 business days to determine the best resolution, such as a reshipment or a full refund.
Resolution
Once approved, we will process your refund to the original payment method or ship your replacement items at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing